• 01 - DIGITAL GOODS

Refund & Cancellation Policy

Thank you for purchasing services on AapkaLove, operated by Vasumu Services. This policy applies to all transactions involving LovePoints packages and Poll Boosts.

All items available for purchase on AapkaLove are intangible digital goods delivered electronically and credited directly to your account immediately upon successful payment gateway verification.

• 02 - REFUND ELIGIBILITY

Refund Eligibility & Exceptions

Because digital LovePoints and Poll Boosts are delivered instantly upon order completion, eligibility is determined as follows:

Consumed Points

Points that have already been spent, used to boost polls, or submitted for reward redemption are strictly non-refundable.

Active Boosts

Poll Boost packages that have already been activated or reached expiration are non-refundable once live.

Duplicate Charges

If billed multiple times due to a gateway timeout or network error, uncredited duplicate charges will be 100% refunded.

Failed Delivery

If funds are debited but points are not credited within 24 hours, our team will either credit the balance or issue a full refund.

• 03 - PROCESSING

Refund Timeline & Method

Approved refunds are processed directly back to the original source payment method utilized during checkout:

5 to 7 Business Days
Refunds generally reflect in your bank/card/UPI account within 5–7 working days from the date of approval.
Razorpay Cashfree PhonePe UPI / Cards PayPal
• 04 - REQUEST PROCESS

How to Request a Refund

If you encounter a billing issue, please contact our billing desk within 7 days of the transaction with the following details:

  • Your AapkaLove username and registered email address
  • The Order ID (found in your order receipt or point history)
  • Payment Gateway Transaction ID / Bank UTR Number
  • A brief explanation of the issue encountered
Billing & Refunds Desk
Our billing support team investigates all inquiries within 24 hours.